Player Rewards Store FAQs

If you have a specific question that isn't answered below, please feel free to contact the Player Rewards Store at Store@PlayersOnly.com.

 

Can I gift an item in the Player Rewards Store?

We can ship an item purchased to the destination of your choice, provided we ship to that country. If you are gifting an item, please be sure to select the item for the region that you are shipping to. For example, if you live in the US but are shipping to Canada, you will need to shop within the Canada region.

When making your purchase, you will be asked for the delivery address. Please be sure this is completed in full, including apartment or condo numbers to ensure a smooth delivery. Note that the Player Rewards Store will ship to Canada and the US only at this time.

How long does delivery take?

While we strive to delivery products in a timely manner, we ask that you allow 6-8 weeks for your product to arrive. If you have not received your item by the 8 week mark, please contact Store@PlayersOnly.com as a member of our Team can often provide tracking information or further investigate the delay.

I received my item but it was broken or defective. What do I do?

If the product you ordered is broken or defective please contact our Team at Store@PlayersOnly.com within forty-eight (48) hours of having received your package. You will be required to return the broken or defective item in its original shipping and manufacturer packaging. You must return the defective item to the Return Address on the original packaging. Once the item is received by our warehouse, your replacement package will be shipped promptly. If for some reason the identical item is no longer available, we will find a suitable alternative for you. If the item is not returned in its original shipping and manufacturer packaging a replacement is not possible. Note: If you do not return the defective item within two (2) weeks of receipt of package, you will forfeit the replacement of the item.

 

Can Player Rewards Store merchandise be returned for a full refund?

No, the only exception is if you received a damaged or broken item and the item is no longer available and has been reported within 48 hours of receipt to a Player Rewards Store Customer Service Representative. Please keep in mind that each request for a refund is reviewed and granted on a case-by-case basis.

Does my item come with a warranty?

Yes, depending on the manufacturer. The warranty associated with your item will be the manufacturer's warranty and is generally included with the item instructions. Please contact the manufacturer if your item is faulty and beyond the specified storefront exchange policy.